Last Updated: 11/22/2025

1. Introduction

Welcome to Lucky Nails (“Lucky Nails,” “we,” “our,” or “us”). We value your trust and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect the information you share when visiting our salon, using our website, booking appointments, or interacting with us online or offline.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information to provide the best possible experience at Lucky Nails. This may include:

Personal Details: Your name, phone number, email address, and other contact details.

Appointment Information: Service type, date/time, and technician requests.

Payment Information: Transaction details (note: we do not store full credit card numbers).

Communications: Messages, inquiries, or feedback via phone, email, or social media.

Website Data: Non-identifiable information such as IP address, browser type, or visit duration to improve our website and marketing performance.

3. How We Use Your Information

Your information is used to: Schedule and manage your appointments, Send appointment confirmations, reminders, or updates Process payments securely Provide customer support and respond to questions, Send occasional offers or salon updates (only with your consent) Maintain hygiene, safety, and service quality Comply with legal or regulatory requirements We do not sell, rent, or trade your personal information to third parties.

4. Information Sharing

We may share limited information with trusted partners who help us operate our business, including:

Payment processors for secure transactions

Booking and scheduling platforms used for appointments

SMS/email providers that send appointment reminders or promotions

All partners are required to protect your data and use it only for its intended purpose.
We may also disclose information if required by law, court order, or to protect our legal rights.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse.
However, no system is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

Access or request a copy of your personal information

Request correction or deletion of outdated or inaccurate data

Opt out of marketing messages at any time

Withdraw consent for data processing (subject to legal requirements)

To exercise these rights, contact us using the information provided below.

7. Data Retention

We retain your personal data only as long as necessary to deliver services, comply with legal obligations, or resolve disputes.
When information is no longer needed, it is securely deleted or anonymized.

8. Cookies & Website Tracking

Our website may use cookies to improve performance and your browsing experience.
Cookies help us remember preferences and analyze website usage.
You can disable cookies through your browser settings if you prefer not to use them.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Updated versions will be posted on our website with the new “Last Updated” date.
Your continued use of our services after updates constitutes acceptance of the revised policy.

10. AI Outbound Calls, Messages & Communication Consent

By providing your contact information to Lucky Nails, you agree and consent to receive automated or AI-assisted communications from us.

These may include:

Appointment confirmations, reminders, or rescheduling updates Follow-up calls or messages requesting feedback or reviews Personalized offers, promotions, or service updates You understand that: Messages may be delivered via phone call, text message, email, or voice message, and may use AI to enhance personalization.

Message and data rates may apply depending on your carrier. You may opt out at any time by replying “STOP” to any text or by contacting us directly. All AI-assisted messages are monitored by staff for accuracy and quality. AI tools are used solely to improve efficiency, response time, and the client experience—never to make automated decisions without human oversight. Your continued interaction with Lucky Nails’ services constitutes ongoing consent under applicable U.S. privacy laws.

11. Contact Information

Lucky Nails

📍 932 W 500 S – Berne, Indiana
📞 (260) 577-8884
📧 [email protected]